Refund policy
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Return & Refund Policy
Beauty and Health by Leah
At Beauty and Health by Leah, customer satisfaction is important to us. Please read our return and refund policy carefully before making a purchase.
Returns
Due to the nature of beauty, health, and cosmetic products, we do not accept returns for items that have been opened, used, or damaged after delivery for hygiene and safety reasons.
Returns are only accepted if:
• The item is defective
• The item is damaged during shipping
• The wrong item was received
To be eligible, you must contact us within 7 days of receiving your order and provide:
• Your order number
• Clear photos or videos showing the issue
Items sent back without prior approval will not be accepted.
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Refunds
Once your claim is reviewed and approved:
• Refunds will be processed to the original payment method
• Please allow 5–10 business days for the refund to reflect, depending on your bank or payment provider
Shipping costs are non-refundable, unless the issue was caused by us.
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Exchanges
We do not offer direct exchanges. If approved, a refund will be issued, and you may place a new order.
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Order Cancellations
Orders can only be cancelled within 12 hours of placement.
Once processing or shipping has begun, cancellations are not possible.
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Non-Refundable Items
• Opened or used cosmetics
• Health and personal care products
• Items damaged due to misuse
• Orders placed with incorrect delivery details
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Shipping Delays
As we operate on a dropshipping model, shipping times may vary. Delays caused by customs, courier services, or circumstances beyond our control are not eligible for refunds.
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Contact Us
If you have any questions about returns or refunds, please contact us at:
📧 [ethanmosielele@gmail.com]